Introduction

ScoreNotch documentation will guide you about product setup, configuration, and enable you with enhanced gamification factors for the Salesforce platform. This step-by-step guide will help you set up basic gamification for your preferred audience, i.e.,

• For external members on Experience Cloud

• For internal members on Service Cloud, Sales Cloud, etc.

Here are some of the core features you’ll be setting up with the guide:

• Reputation Points

• Reputation Levels

• Badges

• Missions

• Benchmark Scoring

• Various Components for External & Internal Users (depending on your use-case)

Let’s start by selecting the audience for which you want to enable gamification.